Lennox Error Code E382: EIM relay W1 fault (Furnace)

Updated October 13, 2026 · by Aurora Star Tech Inc.

Lennox error code E382 on a furnace means: EIM relay W1 fault. It is also called Lennox diagnostic code E382.

High severityFurnace

Homeowner? What Lennox code E382 means for you

Call a technician Your furnace is reporting: EIM relay W1 fault. The furnace has locked out or cannot run properly. One reset is fine; if the code comes back, it needs a licensed technician to find the cause.

Safe things you can check yourself

Check the thermostat: right mode (Heat or Cool), set a few degrees past room temperature, and fresh batteries if it uses them.
Make sure the unit has power: its on/off switch (often looks like a light switch near the unit) is ON and the breaker in the electrical panel is not tripped.
Make sure the furnace front door or panel is closed properly; many furnaces will not run with the door switch open.
Look at the air filter. If it is grey and clogged, replace it; a blocked filter causes many shutdowns.
Outside, make sure the intake and exhaust pipes or vent cap are not blocked by snow, ice, leaves or a nest.
Check that the gas valve next to the furnace is open (handle in line with the pipe). Do not force it.
Try one reset: turn the power off for 30 seconds, then back on. If the code comes back, stop resetting and call a technician.

Call (647) 657-2977 Book a service call

Licensed technicians serving Vaughan, Toronto and the GTA.

What does Lennox error code E382 mean?

EIM W1 relay energized but W1 input not sensed after three seconds (furnace or air handler modes). S30/S40 thermostat alert code 382 (shown as E382 on the unit control display).

Applies to: Lennox communicating gas furnaces (e.g. SL280UHV/SL280UHNV, EL296UHV) in S30/S40 smart thermostat systems

Common causes of Lennox code E382

Failed W1 relay
Wiring fault

Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

Lennox models that use code E382

Show all 38 models

EL195UH040NE36B EL195UH060NE36B EL195UH080NE48C EL195UH100NE60C EL296UH045XV36B EL296UH070XV36B EL296UH090XV36C EL296UH090XV48C EL296UH090XV60C EL296UH110XV48C EL296UH110XV60C EL296UH135XV60D ML180UH045E36AK ML180UH045XE36AK ML180UH070E36AK ML180UH070E36BK ML180UH070XE36AK ML180UH070XE36BK ML180UH090E48BK ML180UH090E60CK ML180UH090XE48BK ML180UH110E60CK ML180UH110XE60CK ML180UH135E60DK SL280UH060NV36A SL280UH070V36A SL280UH080NV48B SL280UH080NV60C SL280UH090V36B SL280UH090V48B SL280UH090V60C SL280UH100NV60C SL280UH110V60C SL280UH135V60D SL297UH040NV36B SL297UH060NV36B SL297UH080NV48C SL297UH080NV60C

Other Lennox Furnace codes

Code	Meaning
E347	No 24 V on Y1 output
E348	No 24 V on Y2 output
E349	No 24 V between R and O
E370	Interlock switch open
E380	EIM interlock relay fault
E381	EIM interlock relay stuck
E390	Low GWP relay stuck
E400	LSOM - compressor internal overload
E401	LSOM - long run or low pressure
E402	LSOM - outdoor pressure trip
E403	LSOM - compressor short cycling
E404	LSOM - locked rotor

All Lennox Furnace error codes →

Lennox code E382: homeowner questions

What does Lennox code E382 mean?

EIM relay W1 fault. EIM W1 relay energized but W1 input not sensed after three seconds (furnace or air handler modes). S30/S40 thermostat alert code 382 (shown as E382 on the unit control display).

Is it safe to keep using my furnace with code E382?

It depends on the cause. The furnace has locked out or cannot run properly. One reset is fine; if the code comes back, it needs a licensed technician to find the cause.

Can I reset Lennox code E382 myself?

You can try one reset (power off for 30 seconds, then on). If Lennox code E382 comes back, the cause is still there and a licensed technician should check it.

Who can fix Lennox code E382 near me?

Aurora Star Tech Inc. repairs Lennox furnaces in Vaughan, Toronto and across the GTA. Call (647) 657-2977 or book a service call online.

Homeowner help: Furnace Not Turning On: What to Check · Furnace Blinking Light: What the Flash Codes Mean

Troubleshooting guides

Blowing cold air All brands · Furnace
No heat All brands · Furnace
Short cycling All brands · Furnace
Blower motor does not run - Lennox SL280UHV ECM checks Lennox · Furnace
Display shows two horizontal bars (soft disable) - Lennox SL297NV Lennox · Furnace
Furnace will not run (no heat) - Lennox EL195UHNE Lennox · Furnace
Furnace will not run (no heat) - Lennox SL297NV Lennox · Furnace
Furnace will not run - Lennox SL280UHV checklist Lennox · Furnace
Indoor blower does not run - Lennox EL195UHNE Lennox · Furnace
Indoor blower does not run - Lennox ML180UHE Lennox · Furnace
Poor ignition or combustion resonance - Lennox EL195UHNE Lennox · Furnace
Poor ignition or loud combustion resonance - Lennox SL280UHNV Lennox · Furnace
Two horizontal lines on display (soft disable) - Lennox communicating Lennox · Furnace

Source: Lennox Residential Communicating Systems Alert Code Guide (V2) 100017 (3/2023), Table 2 Alert Codes and Troubleshooting, p.28. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.