Navien Error Code DHW Operation Time: Service Status Info item 2 – DHW Operation Time (Boiler)

Updated October 16, 2026 · by Aurora Star Tech Inc.

Navien error code DHW Operation Time on a boiler means: Service Status Info item 2 - DHW Operation Time. It is also called Navien diagnostic code DHW Operation Time.

Low severityBoilerNavien NHB-H

Homeowner? What Navien code DHW Operation Time means for you

Usually minor Your boiler is reporting: Service Status Info item 2 - DHW Operation Time. This code is usually informational or minor. The safe checks below often clear it; call us if it keeps showing up.

Safe things you can check yourself

Check the thermostat: right mode (Heat or Cool), set a few degrees past room temperature, and fresh batteries if it uses them.
Make sure the unit has power: its on/off switch (often looks like a light switch near the unit) is ON and the breaker in the electrical panel is not tripped.
Look at the pressure gauge on the boiler. If it reads much lower than usual or near zero, or water is leaking, call a technician.
Outside, make sure the intake and exhaust pipes or vent cap are not blocked by snow, ice, leaves or a nest.
Check that the boiler gas valve is open (handle in line with the pipe).
Try one reset: turn the power off for 30 seconds, then back on. If the code comes back, stop resetting and call a technician.

Call (647) 657-2977 Book a service call

Licensed technicians serving Vaughan, Toronto and the GTA.

What does Navien error code DHW Operation Time mean?

Service menu 1. Service Status Info, item 2: shows the monthly DHW operation log.

Applies to: NHB-055H, NHB-080H, NHB-110H, NHB-150H

Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

Navien models that use code DHW Operation Time

NHB-055H NHB-080H NHB-110H NHB-150H

Other Navien Boiler codes

Code	Meaning
Boiler Pump Status	Input/Output Status item 5 - Boiler Pump Status
Boost Interval Time	Status Information item 23 - Boost Interval Time
Cascade/Main icon	Cascade main unit
Combustion icon	Burner combusting
DHW/Zone1 Pump Status	Input/Output Status item 6 - DHW/Zone1 Pump Status
DHW demand icon	DHW demand present
DHW priority icon	DHW priority enabled
DHW Priority Output Status	Input/Output Status item 16 - DHW Priority Output Status
DHW Set Temp	Status Information item 4 - DHW Set Temp
DHW Tank set Temp	Status Information item 12 - DHW Tank set Temp
DHW temperature	DHW temperature display
DHW Thermostat Status	Input/Output Status item 4 - DHW Thermostat Status

All Navien Boiler error codes →

Navien code DHW Operation Time: homeowner questions

What does Navien code DHW Operation Time mean?

Service Status Info item 2 - DHW Operation Time. Service menu 1. Service Status Info, item 2: shows the monthly DHW operation log.

Is it safe to keep using my boiler with code DHW Operation Time?

Usually yes. Code DHW Operation Time is normally minor, but if it keeps coming back have it checked.

Can I reset Navien code DHW Operation Time myself?

You can try one reset (power off for 30 seconds, then on). If Navien code DHW Operation Time comes back, the cause is still there and a licensed technician should check it.

Who can fix Navien code DHW Operation Time near me?

Aurora Star Tech Inc. repairs Navien boilers in Vaughan, Toronto and across the GTA. Call (647) 657-2977 or book a service call online.

Homeowner help: Boiler Not Heating: What to Check

Troubleshooting guides

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Open the service / installer menu (Back + Menu) Navien · Boiler
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Source: Navien NHB-H Installation and Operation Manual, 11.13.1 Viewing Service Information, p.109. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.