Navien Error Code HEX Overheat – No. of Times: EMS Data counter 2 (Boiler)

Updated October 16, 2026 · by Aurora Star Tech Inc.

Navien error code HEX Overheat - No. of Times on a boiler means: EMS Data counter 2. It is also called Navien diagnostic code HEX Overheat - No. of Times.

Low severityBoilerNavien NHB-H

Homeowner? What Navien code HEX Overheat - No. of Times means for you

Usually minor Your boiler is reporting: EMS Data counter 2. This code is usually informational or minor. The safe checks below often clear it; call us if it keeps showing up.

Safe things you can check yourself

Check the thermostat: right mode (Heat or Cool), set a few degrees past room temperature, and fresh batteries if it uses them.
Make sure the unit has power: its on/off switch (often looks like a light switch near the unit) is ON and the breaker in the electrical panel is not tripped.
Look at the pressure gauge on the boiler. If it reads much lower than usual or near zero, or water is leaking, call a technician.
Outside, make sure the intake and exhaust pipes or vent cap are not blocked by snow, ice, leaves or a nest.
Check that the boiler gas valve is open (handle in line with the pipe).
Try one reset: turn the power off for 30 seconds, then back on. If the code comes back, stop resetting and call a technician.

Call (647) 657-2977 Book a service call

Licensed technicians serving Vaughan, Toronto and the GTA.

What does Navien error code HEX Overheat - No. of Times mean?

History counter: number of times heat exchanger overheat protection has activated. Read-only information in the EMS Data list (item 2).

Applies to: NHB-055H, NHB-080H, NHB-110H, NHB-150H

Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

Navien models that use code HEX Overheat - No. of Times

NHB-055H NHB-080H NHB-110H NHB-150H

Other Navien Boiler codes

Code	Meaning
Flame Loss - No. of Times	EMS Data counter 3
Flame Value	Status Information item 15 - Flame Value
Freeze Protection icon	Freeze protection mode active
Gas	Status Information item 26 - Gas
Gas Consumption	Service Status Info item 3 - Gas Consumption
Heat Capacity	Status Information item 2 - Heat Capacity
High Altitude	Status Information item 24 - High Altitude
HTL Input Status	Input/Output Status item 12 - HTL Input Status
LWCO Input Status	Input/Output Status item 14 - LWCO Input Status
Main F/W Ver	Status Information item 27 - Main F/W Ver
Main Menu	Main menu
Model	Status Information item 25 - Model

All Navien Boiler error codes →

Navien code HEX Overheat - No. of Times: homeowner questions

What does Navien code HEX Overheat - No. of Times mean?

EMS Data counter 2. History counter: number of times heat exchanger overheat protection has activated. Read-only information in the EMS Data list (item 2).

Is it safe to keep using my boiler with code HEX Overheat - No. of Times?

Usually yes. Code HEX Overheat - No. of Times is normally minor, but if it keeps coming back have it checked.

Can I reset Navien code HEX Overheat - No. of Times myself?

You can try one reset (power off for 30 seconds, then on). If Navien code HEX Overheat - No. of Times comes back, the cause is still there and a licensed technician should check it.

Who can fix Navien code HEX Overheat - No. of Times near me?

Aurora Star Tech Inc. repairs Navien boilers in Vaughan, Toronto and across the GTA. Call (647) 657-2977 or book a service call online.

Homeowner help: Boiler Not Heating: What to Check

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Source: Navien NHB-H Installation and Operation Manual, 11.11, p.108-109. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.