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Lennox Error Code 35: Incorrect operation of device (Air Handler)

Updated · by Aurora Star Tech Inc.

Lennox error code 35 on a air handler means: Incorrect operation of device. It is also called Lennox diagnostic code 35.

High severityAir Handler

Homeowner? What Lennox code 35 means for you

Call a technician Your air handler is reporting: Incorrect operation of device. The air handler has locked out or cannot run properly. One reset is fine; if the code comes back, it needs a licensed technician to find the cause.

Safe things you can check yourself

  • Check the thermostat: right mode (Heat or Cool), set a few degrees past room temperature, and fresh batteries if it uses them.
  • Make sure the unit has power: its on/off switch (often looks like a light switch near the unit) is ON and the breaker in the electrical panel is not tripped.
  • Look at the air filter. If it is grey and clogged, replace it; a blocked filter causes many shutdowns.
  • Try one reset: turn the power off for 30 seconds, then back on. If the code comes back, stop resetting and call a technician.

Call (647) 657-2977Book a service call

Licensed technicians serving Vaughan, Toronto and the GTA.

What does Lennox error code 35 mean?

The unit did not respond within 15 minutes to a thermostat request to start or stop heating/cooling; a device was disabled by a fault/lockout, or electrical noise from the contactor coil disrupted communication. S30/S40 thermostat alert code 35.

Applies to: Lennox communicating air handlers and EIM-equipped indoor units in S30/S40 smart thermostat systems

Common causes of Lennox code 35

  • Device in fault/lockout
  • Electrical noise when the compressor contactor coil energizes
Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

Other Lennox Air Handler codes

CodeMeaning
15Parameter mismatch detected
20Protocol upgrade required
21Incompatible equipment detected
31Lost communication with device
32Device resetting
34Must program unit capacity for device
36Heating when not requested
37Cooling when not requested
38Not heating when requested
39No cooling when requested
41Device control board replaced
500PureAir differential pressure sensor fault

All Lennox Air Handler error codes →

Lennox code 35: homeowner questions

What does Lennox code 35 mean?

Incorrect operation of device. The unit did not respond within 15 minutes to a thermostat request to start or stop heating/cooling; a device was disabled by a fault/lockout, or electrical noise from the contactor coil disrupted communication. S30/S40 thermostat alert…

Is it safe to keep using my air handler with code 35?

It depends on the cause. The air handler has locked out or cannot run properly. One reset is fine; if the code comes back, it needs a licensed technician to find the cause.

Can I reset Lennox code 35 myself?

You can try one reset (power off for 30 seconds, then on). If Lennox code 35 comes back, the cause is still there and a licensed technician should check it.

Who can fix Lennox code 35 near me?

Aurora Star Tech Inc. repairs Lennox air handlers in Vaughan, Toronto and across the GTA. Call (647) 657-2977 or book a service call online.

Troubleshooting guides

Source: Lennox Residential Communicating Systems Alert Code Guide (V2) 100017 (3/2023), Table 2 Alert Codes and Troubleshooting, p.11. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.

Air Handler Emergency

647-657-2977