Lennox Error Code 31: Lost communication with device (Air Handler)
Lennox error code 31 on a air handler means: Lost communication with device. It is also called Lennox diagnostic code 31.
Homeowner? What Lennox code 31 means for you
Call a technician Your air handler is reporting: Lost communication with device. The air handler has locked out or cannot run properly. One reset is fine; if the code comes back, it needs a licensed technician to find the cause.
Safe things you can check yourself
- Check the thermostat: right mode (Heat or Cool), set a few degrees past room temperature, and fresh batteries if it uses them.
- Make sure the unit has power: its on/off switch (often looks like a light switch near the unit) is ON and the breaker in the electrical panel is not tripped.
- Look at the air filter. If it is grey and clogged, replace it; a blocked filter causes many shutdowns.
- Try one reset: turn the power off for 30 seconds, then back on. If the code comes back, stop resetting and call a technician.
Call (647) 657-2977Book a service call
Licensed technicians serving Vaughan, Toronto and the GTA.
What does Lennox error code 31 mean?
A component (indoor, outdoor, EIM or damper control module) has not talked to the thermostat for more than three minutes. S30/S40 thermostat alert code 31.
Applies to: Lennox communicating air handlers and EIM-equipped indoor units in S30/S40 smart thermostat systems
Common causes of Lennox code 31
- Loose or open communication/24 V wiring
- Float switch on air handler drain pan tripped (wired in series with R)
- Freezestat installed and open
Other Lennox Air Handler codes
All Lennox Air Handler error codes →
Lennox code 31: homeowner questions
What does Lennox code 31 mean?
Lost communication with device. A component (indoor, outdoor, EIM or damper control module) has not talked to the thermostat for more than three minutes. S30/S40 thermostat alert code 31.
Is it safe to keep using my air handler with code 31?
It depends on the cause. The air handler has locked out or cannot run properly. One reset is fine; if the code comes back, it needs a licensed technician to find the cause.
Can I reset Lennox code 31 myself?
You can try one reset (power off for 30 seconds, then on). If Lennox code 31 comes back, the cause is still there and a licensed technician should check it.
Who can fix Lennox code 31 near me?
Aurora Star Tech Inc. repairs Lennox air handlers in Vaughan, Toronto and across the GTA. Call (647) 657-2977 or book a service call online.
Troubleshooting guides
- Two horizontal lines on display (soft disable) - Lennox communicating Lennox · Air Handler
Source: Lennox Residential Communicating Systems Alert Code Guide (V2) 100017 (3/2023), Table 2 Alert Codes and Troubleshooting, p.10. Written in our own words as a summary; always check the original manual.
General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.