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Navien Tankless Water Heater: Open the R&D information menu (key sequence)

Updated · by Aurora Star Tech Inc.

Open the R&D information menu (key sequence) on a Navien tankless water heater: Hidden menu with 1 Technical Information and 2 Parameter Information (2.PAR); it returns to the menu after 5 minutes without key input.

Homeowner with a tankless water heater problem? Call (647) 657-2977 or book a service call — licensed technicians across Vaughan and the GTA.

Applies to: NPN-160U/180U/199U, NPN-120E/160E/180E/199E

How to fix open the r&d information menu (key sequence): step by step

  1. Press Power to turn the heater off.
  2. Press Up (+) 3 times, Down (-) 3 times, then Up (+) 4 times.
  3. Use Up/Down to choose 2.PAR, press Info.
  4. Reset goes back one level.
Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

If the unit shows an error code, look it up: Navien Tankless Water Heater codes

Models

NPN-120ENPN-160ENPN-160UNPN-180ENPN-180UNPN-199ENPN-199U

Source: Navien NPN-U/NPN-E Installation Manual, 3.4.3 Adjusting the Recirculation Parameters, p.28. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.

Emergency HVAC Service

647-657-2977