Viessmann Error Code F.104: External fault message input active (Boiler)
Viessmann error code F.104 on a boiler means: External fault message input active. It is also called Viessmann diagnostic code F.104.
Homeowner? What Viessmann code F.104 means for you
Check, then call Your boiler is reporting: External fault message input active. This is often caused by something simple. Try the safe checks below; if the code returns, book a service call before it turns into a no-heat or no-hot-water emergency.
Safe things you can check yourself
- Check the thermostat: right mode (Heat or Cool), set a few degrees past room temperature, and fresh batteries if it uses them.
- Make sure the unit has power: its on/off switch (often looks like a light switch near the unit) is ON and the breaker in the electrical panel is not tripped.
- Look at the pressure gauge on the boiler. If it reads much lower than usual or near zero, or water is leaking, call a technician.
- Outside, make sure the intake and exhaust pipes or vent cap are not blocked by snow, ice, leaves or a nest.
- Check that the boiler gas valve is open (handle in line with the pipe).
- Try one reset: turn the power off for 30 seconds, then back on. If the code comes back, stop resetting and call a technician.
Call (647) 657-2977Book a service call
Licensed technicians serving Vaughan, Toronto and the GTA.
What does Viessmann error code F.104 mean?
Effect depends on EM-EA1 (DIO) configuration.
Applies to: Vitodens 200-W B2HE 85, 120, 150, 199
Common causes of Viessmann code F.104
- External device reporting a fault
Viessmann models that use code F.104
B2HE-85B2HE-120B2HE-150B2HE-199
Other Viessmann Boiler codes
All Viessmann Boiler error codes →
Viessmann code F.104: homeowner questions
What does Viessmann code F.104 mean?
External fault message input active. Effect depends on EM-EA1 (DIO) configuration.
Is it safe to keep using my boiler with code F.104?
It depends on the cause. This is often caused by something simple. Try the safe checks below; if the code returns, book a service call before it turns into a no-heat or no-hot-water emergency.
Can I reset Viessmann code F.104 myself?
You can try one reset (power off for 30 seconds, then on). If Viessmann code F.104 comes back, the cause is still there and a licensed technician should check it.
Who can fix Viessmann code F.104 near me?
Aurora Star Tech Inc. repairs Viessmann boilers in Vaughan, Toronto and across the GTA. Call (647) 657-2977 or book a service call online.
Homeowner help: Boiler Not Heating: What to Check
Troubleshooting guides
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- Won't fire All brands · Boiler
- Acknowledged fault comes back Viessmann · Boiler
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- Clear the service message (P.1 / P.8) Viessmann · Boiler
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- Open the Service menu (password viservice) Viessmann · Boiler
- Where the fault history lives Viessmann · Boiler
Source: Viessmann Vitodens 200-W B2HE 85/120/150/199 Service Instructions 6167 813-24 (09/2026), Fault messages, p.62-73. Written in our own words as a summary; always check the original manual.
General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.