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Majestic Gas Fireplace: Signature Command: pilot lit but main burner will not light

Updated · by Aurora Star Tech Inc.

Signature Command: pilot lit but main burner will not light on a Majestic gas fireplace: Pilot is established and the main burner does not open.

Homeowner with a gas fireplace problem? Call (647) 657-2977 or book a service call — licensed technicians across Vaughan and the GTA.

Applies to: 300DVBLN/PSC7, 400DVBLN/PSC7, 500DVBLN/PSC7 (Signature Command)

Common causes of signature command: pilot lit but main burner will not light

  • Sensor on the pilot not in the flame, so the control never proves it.

How to fix signature command: pilot lit but main burner will not light: step by step

  1. Adjust the sensor position in the flame
  2. Replace the pilot assembly if the sensor cannot be positioned
Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

If the unit shows an error code, look it up: Majestic Gas Fireplace codes

Source: Majestic DVBL7 Series Installation and Operating Instructions, p. 48. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.

Emergency HVAC Service

647-657-2977