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Noritz Tankless Water Heater: Draining to prevent freezing – Noritz EZ/NRCR

Updated · by Aurora Star Tech Inc.

Draining to prevent freezing - Noritz EZ/NRCR on a Noritz tankless water heater: Drain the heater when it will be unpowered or unused in freezing conditions. The unit must stay plugged in for freeze protection.

Homeowner with a tankless water heater problem? Call (647) 657-2977 or book a service call — licensed technicians across Vaughan and the GTA.

Applies to: Noritz EZ111/EZ98/EZ71 and NRCR111/NRCR92

Common causes of draining to prevent freezing - noritz ez/nrcr

  • Power loss in cold weather
  • Vacant home

How to fix draining to prevent freezing - noritz ez/nrcr: step by step

  1. WARNING: Turn the heater off and let it cool first.
  2. Using the display: power button off > menu > Drain Water > Start (or app: User Setting > Drain Water on).
  3. Close the water supply valve and open all hot fixtures.
  4. EZ: open all drain plugs. NRCR: open drain plug A (hot side), drain plug with filter B (cold side), then C, D and E, or use the isolation valve ports.
  5. Manual draining without power: close gas, run hot water over 2 minutes per unit; code 11 or 41 may show and is not a fault.
  6. Refit all plugs; if unpowered, blow remaining water out with an air compressor.
  7. DANGER: when restarting, the condensate trap must refill - run the unit and confirm condensate drains within about 15 minutes.
Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

If the unit shows an error code, look it up: Noritz Tankless Water Heater codes

Models

Noritz EZ

EZ71DVEZ98DVEZ111DV

Noritz NRC/NRCP

N-0841MCN-0841MC-DVN-0842MCN-0842MC-DVNRC111-DVNRC111-SV

Noritz CDV

NCC199CDV

Noritz NRCR

NRCR92DVNRCR111DV

Source: Noritz EZ/NRCR Owner's Guide (Rev. 10-25), Preventing damage from freezing, p.24-25. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.

Emergency HVAC Service

647-657-2977