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Navien Tankless Water Heater: Remove a cascade (Cascade System Removal)

Updated · by Aurora Star Tech Inc.

Remove a cascade (Cascade System Removal) on a Navien tankless water heater: Cascade removal is under the Cascade Status and Set menu of the hidden service menu.

Homeowner with a tankless water heater problem? Call (647) 657-2977 or book a service call — licensed technicians across Vaughan and the GTA.

Applies to: NPE-A2, NPE-S2

How to fix remove a cascade (cascade system removal): step by step

  1. Hold Menu and Back together for 3 seconds.
  2. Open 2. Cascade Status and Set.
  3. Choose 4. Cascade System Removal.
Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

If the unit shows an error code, look it up: Navien Tankless Water Heater codes

Models

NPE-150S2NPE-180A2NPE-180S2NPE-210A2NPE-210S2NPE-240A2NPE-240S2

Source: Navien NPE-A2/S2 Installation Manual, 3.8.2 and 5.2.1, p.61, 73. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.

© 2026 Aurora Star Tech Inc. All rights reserved. This page may not be copied, republished or used to train other systems without written permission.

Emergency HVAC Service

647-657-2977