Napoleon Gas Fireplace: Remote control: receiver will not turn fireplace on, shuts off by itself, or turns on unexpectedly
Remote control: receiver will not turn fireplace on, shuts off by itself, or turns on unexpectedly on a Napoleon gas fireplace: Receiver-side remote problems.
Applies to: Napoleon fireplaces with Wolf Steel approved remotes (service manual)
Common causes of remote control: receiver will not turn fireplace on, shuts off by itself, or turns on unexpectedly
- Dead receiver batteries (DC receiver)
- Loose output cables
- Receiver above 150F (auto shutoff)
- Radio interference / transmitter left on
How to fix remote control: receiver will not turn fireplace on, shuts off by itself, or turns on unexpectedly: step by step
- DC receiver: fit fresh alkaline batteries and switch receiver to 'on'. AC receiver: press its on/off button.
- Confirm output cables are secure at the receiver, gas valve and millivolt generator.
- Measure resistance across the output cables with the receiver on - should read zero or very low.
- Shuts off by itself: receiver turns off above 150F; keep it below 140F with the fireplace on and relocate if needed.
- Turns on unexpectedly: make sure transmitter is off, change the code switch setting, and on DC receivers slide the switch to off when not in use.
If the unit shows an error code, look it up: Napoleon Gas Fireplace codes
Models
Source: Napoleon (Wolf Steel) Service Manual W415-0118, Part 4 Other Issues, Remote Control Guide, p.30. Written in our own words as a summary; always check the original manual.
General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.