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NTI Boiler: Display shows System Disconnected! constantly

Updated · by Aurora Star Tech Inc.

Display shows System Disconnected! constantly on a NTI boiler: Display is powered but cannot talk to the controller.

Homeowner with a boiler problem? Call (647) 657-2977 or book a service call — licensed technicians across Vaughan and the GTA.

Applies to: Trinity Tft60, Tft85, Tft110, Tft155, Tft175, Tft200, Tft250, Tft300, Tft399

Common causes of display shows system disconnected! constantly

  • Communication wire off
  • Blown 24 VAC fuse C
  • Failed 24 VAC transformer
  • Control board dead

How to fix display shows system disconnected! constantly: step by step

  1. Check the 4 by 1 Molex connector behind the top of the display is seated
  2. Check the wires on the back of the display: green to G, white to Y
  3. Check fuse C
  4. Look at the power LED on the control and measure 24 VAC at J8 pins 1 and 2; with fuse C good and no 24 VAC, replace the transformer
  5. If 24 VAC is present, make sure plug J8 is seated, cycle power, and replace the control if it still does not run
Safety: Gas, electrical and refrigerant work must be done by a licensed technician. Turn off power and gas before servicing, never bypass a safety control, and always follow the manufacturer's manual for your exact model.

If the unit shows an error code, look it up: NTI Boiler codes

Models

Tft60Tft60Tft85Tft85Tft110Tft110Tft154Tft155Tft175Tft200Tft201Tft250Tft285Tft300Tft340Tft399Tft399

Source: NTI Tft60-399 Installation and Operation Instructions (rev. 2012-04-09), Sec. 15.0 Troubleshooting. Written in our own words as a summary; always check the original manual.

General guidance for qualified technicians. The manufacturer's installation and service manual and local codes always take priority. Aurora Star Tech is not affiliated with, endorsed by or sponsored by any equipment manufacturer; brand and model names are used only to identify equipment and belong to their owners.

Emergency Boiler Repair

647-657-2977